Cognition, Emotions, Frustration, and e-Registration


This study was designed to investigate the relative and combined contributions of cognition and emotion on Nigerian undergraduate students’ level of computer frustration in online environments. A total of 1972 (Male=987, Female=985) students randomly selected from the two state-owned universities in Ogun State of Nigeria participated in the study. The data for the study were collected through the use of Students’ Cognition Scale (SCS), Students’ Emotion Scale (SES) and Students’ Computer Frustration Scale (SCFS). Data analysis involved the use of mean and standard deviation as descriptive statistics as well as Pearson Product Moment Correlation and regression analysis as inferential statistics. The research findings revealed that students encountered various frustrating experiences during e-registration, when a combination of the predictor variables (cognition and emotion) significantly accounted for 2.5% to the variance of the students’ level of frustration during e-registration. Meanwhile, cognition was found as the potent contributor of students’ frustration during e-registration. The results of this study further indicated that there was a statistically significant difference in the level of computer frustration among students of different universities. Recommendations were made according to the findings of the study.